Terms & Conditions

We at Digispace Creative Agency are delighted to set out the terms and conditions that apply to all kinds of work we do for you. The below-mentioned terms and conditions and any quotes/production quotes provided to you constitute an agreement between us for the provision of Digispace Creative Agency Services. DO read them thoroughly before proceeding with the services.

1.0. Role of Digispace:

1.1. The Services: Digispace Creative Agency will provide the services described in the Quote/Production Estimate as presented. As an assignment takes shape, it is possible that the scope of the required work changes. In such a scenario, Digispace will seek to discuss it with you at the earliest opportunity in order to agree upon any variations to the scope of the Services and the Quote/Production Estimate, which may be necessary.

Digispace Creative Agency will give you the services defined withinside the Quote/Production Estimate as presented. As the work proceeds further, there is a possibility that the scope of the required work changes. In such a scenario, Digispace will reach out to you to talk about the same at the earliest to be able to agree upon any versions of the scope of the services and the Quote or Production Estimate.

Author’s Corrections: Unless mentioned in the Quote/Proposal, we encompass 2 rounds of adjustments on all items following the presentation of a preliminary concept. Revisions briefed post that may be charged as per Digispace’s hourly price card.

1.2 Information: To maximize the effectiveness of Digispace Creative Agency, we need to work with you together as a team. Usually, Digispace Creative Agency’s work depends on you or your other consultants/advertisers providing information in no time. To ensure there is no unnecessary verifications from our end, we at Digispace Creative Agency assume that all information provided by you is complete and correct unless otherwise directed by you.

1.3. Incidentals: If any couriers or printed proofs are necessary from external printers, they will be charged to the client.

1.4. Termination: In case you wish to terminate the contract after starting the work, you will be invoiced for the already completed work.

1.5. Force Majeure: Digispace Creative Agency shall not be liable for any failure or delay to perform its obligations in the event of such delay or non-performance resulting from circumstances beyond the reasonable control of Digispace Creative Agency.
1.6. Login Credential: After sharing login credential to the respective customer, Digispace wont be responsible for any type of errors seen on the website functionality.
1.7. Social Media Leads: Our responsibility is solely to provide the agreed number of leads to the Client.
Digispace does not guarantee or warrant the quality, authenticity, responsiveness, or potential conversion of the leads delivered. The Client understands and acknowledges that leads provided may vary in quality, and Digispace is not liable for any outcomes related to the utilization of these leads.

2.0. Payment terms

2.1. Payment terms:

Invoices must be paid by bank transfer to the designated bank account of Digispace Creative Agency within 14 days of the invoice date unless otherwise agreed. Digispace Creative retains title to all work until complete payment settlement.

2.2. Package Billing:

Total package service charges mentioned in invoice will be billed in advance (applicable from day one) which would not be refunded in case the package is discontinued inbetween the term period.

2.3. Other special services:

Digispace Creative Agency estimates do not include third-party costs like photography, illustration, video production, sound recording, etc. unless otherwise stated in the estimate. Digispace Creative Agency may seek such specialist services in areas beyond our expertise unless otherwise instructed by you. Costs for such services will be informed and quoted accordingly.

3.0. Scoping:

Most of the time, Digispace Creative Agency will provide you with a scoping document that describes in detail the work functions that are done by us for our clients. This consists of but is not limited to websites, apps or marketing campaigns. Once the customer signs and approves this scoping document, any changes that are out of scope will be treated as a new update and charged accordingly.

4.0. Content:

4.1. Content and images:

It is the client’s responsibility to ensure we are given the necessary information about your business and marketing objectives. Digispace Creative Agency is not responsible and will not be liable for any kind of errors or copyright issues in the content provided by you. Any modifications made can be billed at the standard applicable rate.

Unless otherwise stated, you are responsible for providing all text and graphic elements necessary to make up the content of the work. All such content provided must be made available in an appropriate digital format, unless otherwise agreed upon in advance. The text must be provided as a Microsoft Word document and images must be in jpeg, gif, tiff/tif, png or psd format. Failure to provide documents in the above-mentioned and easily accessible format may result in extra costs for additional work such as re-entering text. When content is provided in a heavily edited form and requires a notable amount of copy editing or writing, additional fees may apply.

4.2. Information for tables, charts, and infographics must be provided in Excel format. If there is a need to re-importing a substantial amount of content, additional costs may be incurred.

4.3. Customer-supplied images should always be high-resolution images at the resolution of 300 DPI for the purpose of printing. If they are intended for web use only, lower-resolution images may be acceptable. However, the final decision on whether they will be accepted or not will be taken by Digispace Creative Agency. All images provided to us by the client should belong to the customer or should be purchased from stock libraries with licenses for use by the customer. Digispace Creative Agency starts working on the images you provided on this clear assumption. Digispace Creative Agency will not be liable for any legal issue with the images and content provided. We strictly cannot use images from Google.

4.4. If you use pictures of children taken by you, we will start work assuming that you have permission to use those images.

4.5. You as a client grant Digispace the right to use the logos and any other corporate identity for project creation purposes. You agree to indemnify Digispace Creative Agency against any and all claims arising out of your negligence or failure to obtain clear copyright terms and permissions for all content provided.

5.0. Confidentiality:

5.1. Confidentiality:

Except as required by law, Digispace Creative Agency will keep your documents and matters confidential at all times, unless you authorize the disclosure or the circumstances involved are already in the public domain. However, Digispace may disclose your documents and matters to:

(i) your other service providers to whom you notify Digispace Creative Agency in connection with any assignment. to which Digispace Creative Agency participates;

(ii) affiliates or related parties of Digispace Agency; and

(iii) any other service providers to whom Digispace Creative Agency may reasonably delegate certain aspects of any duties to provide them with details about the full range of services.

6.0. Intellectual Property

6.1. Freedom to Use Intellectual Property and Ideas:

Digispace Creative Agency may use any ideas, concepts, source code, information or know-how for other clients of our agency that are reflected in any material delivered to you (of any kind) or developed during the course of your association with us providing services to you.

6.2. Material and Intellectual Property Rights:

All works, creatives, design plans, unique campaign ideas, slogans, copy themes, preliminary sketches, layouts, copies, illustrations, production services, public marketing materials and other things (whether on paper, computer disc, by e-mail or in any other digital format) accepted by Digispace, after you have paid in full the relevant material to Digispace Creative Agency, will become your property unless all intellectual property rights relating thereto have been reserved by Digispace Creative Agency or third parties engaged or employed by Digispace Creative Agency.

6.3 Portfolio Rights:

Digispace Creative Agency reserves the right to feature your project on its website and design portfolio for the only purpose of promoting work done by us.

6.4. Work Files and Copyright:

Digispace Creative Agency holds the legal copyrights of our work files. Working files are our intellectual property. This may and may not be limited to design concepts, design elements, infographics, fonts or images. Working files are not published as part of our projects. If you want to receive these working files of work done for you, a request for them must be made and you will be provided with a quote for the release of the same.

7.0. Compensation:

All Services provided to you shall only be used for lawful purposes. You as a client agree to indemnify and hold Digispace Creative Agency harmless from any and all claims arising from your use of our services to the detriment of you or any other party.

8.0. Liability:

Our total liability to you, whether contractual or non-contractual, arising out of this contract shall not exceed the total amount paid by you. We are not liable for loss of profit, business, revenue, goodwill or expected savings or any other consequential or indirect loss.

9.0. Variation:

These Terms and Conditions (and/or the text of any related agreement) may be modified, replaced or suspended at any time in writing an agreement between us according to changing policies and needs of the agency. Any such change shall not affect any rights or obligations of either of us which may have accrued unless expressly agreed otherwise.